VA DEM: Frequently Asked Questions

What kind of providers can participate?

MD, DO, NP, PA, Family and General Dentist, Audiologist, Optometrist, Psychiatrist and Psychologist. Specialists in Physical Medicine and Rehabilitation, Neurology, and Neuro-psychology are also needed.


What are DBQs and how do they impact how the exams are conducted?

The exam DBQs (Disability Benefits Questionnaires) are essentially protocol guides for completing a series of health or dental related questions in regard to specific conditions that have been identified as potential issues during the Veteran’s separation process. Responses to each question may be self-contained, or may lead to additional questions or additional DBQs if the response or diagnosis is indicating other potential problems.


Who decides what tests, images, or diagnostic procedures are necessary to complete a DBQ?

Each of the DBQs has a pre-authorized list of ancillary services which can be ordered at the time of the exam.


What kind of training is required to participate?

Training for the VBA MDE program is administered via web-based video modules, with a focus on the DBQ protocols, completion of the DBQs, and access and submission to LHI’s proprietary web-based exam management tool.


What kind of IT resources will a provider need?

A computer with Google Chrome, Internet Explorer versions 9, 10 and 11. The computer must have unrestricted internet access, or with appropriate permissions to access LHI’s Provider Portal. The computer must also have an acceptable internet connection speed, typically broadband.


Is there a manual option to completing the paperwork in the event that the website doesn’t work or we don’t have access?

No, this program is intended to be a fully electronic. If in the course of the exam, your access to LHI’s Provider Portal is interrupted, accommodations can be made.

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We're available to answer any other questions you may have. Call us toll-free at (866) 933-VETS.